Hassle-Free Returns & Exchanges for a Worry-Free Shopping Experience
At Alejazz Online Store, customer satisfaction is our priority. If you’re not 100% happy with your purchase, we’ve made our Return & Exchange Policy simple and easy!
Return and Exchange Eligibility
We accept returns and exchanges if:
✅ The item is unused, undamaged, and in its original packaging.
✅ The return/exchange request is made within 14 days of delivery.
✅ The product is not a final sale, personalized, or clearance item.
📌 Note: Customized, personalized, or clearance products cannot be returned or exchanged unless defective.
How to Request a Return or Exchange?
Follow these simple steps:
1️⃣ Contact Us – Email us at contact@alejazzonline.store with your order number and reason for return/exchange.
2️⃣ Wait for Approval – Our team will review your request and provide return instructions.
3️⃣ Send the Product – Pack the item securely and ship it to our provided address.
4️⃣ Receive Your Refund or Exchange – Once received and inspected, we will process your refund or send your exchange within 5-7 business days.
Refund and Exchange Processing
🔹 Refund Method: Refunds are processed via original payment method or store credit.
🔹 Exchange Option: You can exchange for a different product or variant.
🔹 Processing Time: Refunds/exchanges are processed within 5-7 business days after receiving the item.
📌 Shipping costs are non-refundable unless the return is due to a defect or our error.
Damaged or Wrong Items?
We sincerely apologize if you receive a damaged or incorrect item. Please email us at contact@alejazzonline.store with:
✔ Order Number
✔ Photos of the Product & Packaging
✔ Brief Description of the Issue
We will send a replacement or process a full refund at no extra cost!
Who Pays for Return Shipping?
🚚 If the return is due to our mistake (wrong item, defect, damaged in transit), we cover the return shipping cost.
🚚 If the return is due to customer preference (change of mind, incorrect order), the customer covers the shipping fee.
Contact Us for Assistance
For any return/exchange inquiries, feel free to contact us at:
📧 Email: contact@alejazzonline.store
🕒 Support Hours: Monday – Friday, 9 AM – 6 PM (GMT)
We’re here to help you have a smooth and enjoyable shopping experience!
Why Shop with Alejazz Online Store?
✔ Quality Assured Products
✔ Easy & Secure Payments
✔ Fast & Reliable Shipping
✔ Dedicated Customer Support
🔹 Shop with Confidence – Hassle-Free Returns & Exchanges! 🔹
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