At Alejazz Online Store, we want you to have a smooth and satisfying shopping experience. If you need to cancel an order or request a refund, please read our policy below.

Order Cancellation Policy

✅ Can I Cancel My Order?

Yes! You can cancel your order before it is shipped.

📌 Cancellation Window:

  • Within 12 Hours of Placing the Order: Full refund, no cancellation fee.
  • After 12 Hours but Before Shipping: A small processing fee may apply.
  • Once Shipped: Orders cannot be canceled. You may request a return instead.

🚀 How to Cancel an Order?

1️⃣ Email us at contact@alejazzonline.store with your Order Number.
2️⃣ If eligible, we will process the cancellation within 24 hours.
3️⃣ Refunds for canceled orders will be issued within 5-7 business days.

📌 Note: Custom-made, personalized, or clearance items cannot be canceled after purchase.

Refund Policy

✅ When Can I Get a Refund?

You are eligible for a refund if:
✔ The item is defective or damaged upon arrival.
✔ You received the wrong product.
✔ Your order was lost in transit and confirmed by the courier.
✔ You returned the product within 14 days (as per our Return Policy).

❌ Non-Refundable Situations

🚫 Change of mind (unless the product is unused and eligible for return).
🚫 Incorrect shipping details provided by the customer.
🚫 Personalized, custom, or clearance items.
🚫 Returns requested after the allowed period.

Refund Process

💳 How Will I Get My Refund?

🔹 Refunds are issued via the original payment method or as store credit.
🔹 Processing time: 5-7 business days after approval.
🔹 You will receive an email confirmation once your refund is processed.

📌 If the refund is delayed, please check with your bank or payment provider before contacting us.

Late or Missing Refunds

If you haven’t received your refund yet:
1️⃣ Check your bank account again.
2️⃣ Contact your credit card company – it may take some time to reflect.
3️⃣ If the issue persists, email us at contact@alejazzonline.store.

Contact Us for Support

📧 Email: contact@alejazzonline.store
🌍 Website: www.alejazzonline.store
🕒 Support Hours: Monday – Friday, 9 AM – 6 PM (GMT)

We’re here to help make your shopping experience hassle-free! 🛍️