Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
Shopping Information
What are the delivery charges for orders?
Delivery charges vary depending on your location and order size. The exact charges will be shown at checkout. We also offer free delivery on selected deals and promotions.
How long will delivery take?
Orders are typically delivered within 3–5 working days in major cities and 5–7 working days in other areas across Pakistan.
What happens after placing an order?
Once you place an order, you will receive a confirmation message. Your order will be processed, packed, and shipped quickly. You will also receive updates regarding your order status.
Where can I view my sales receipt?
Your order receipt will be shared via SMS or WhatsApp after confirmation. You can also request it anytime from our support team.
Can I place an order as a gift?
Yes, you can send your order as a gift. We do not include pricing details inside the package for a better gifting experience.
How long do I have to return an order?
You can request a return or exchange within 7 days of receiving your order, provided the item is unused and in original condition.
Payment Information
Payment Information
What payment methods do you offer?
We offer Cash on Delivery (COD) all over Pakistan. You can pay when your order is delivered to your doorstep.
Can I get a refund through the original payment method?
Yes, if applicable. Otherwise, we will provide a suitable alternative method for your convenience.
How will I receive my refund?
Refunds are processed through Easypaisa, JazzCash, or bank transfer after the returned item is checked.
Orders and Returns
Do you deliver outside Pakistan?
Do you deliver outside Pakistan?
Currently, AlEjazz Online Store delivers only within Pakistan.
Orders and Returns.
Will out-of-stock items be restocked?
Some products are restocked based on demand. Stay connected with us for updates on restocking.
Which browser is best for using the website?
For the best experience, use updated browsers like Google Chrome, Safari, Microsoft Edge, or Firefox.
How can I return or exchange an item?
To return or exchange a product, simply contact us on WhatsApp with your order details. Our team will guide you through the process quickly and easily.
Will I receive the same product as shown in the pictures?
Yes, we ensure that all product images are accurate. However, slight differences may occur due to lighting or screen settings.
How do I contact customer support?
You can contact us anytime on WhatsApp:
📞 03107058432
We usually respond within a few hours.